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Frequently Asked Questions

Water Damage in Houston FAQ’s

What should I do first?

The first thing you need to do when you have water damage is to find a water source and cut it off. If you need a plumber we can get one there in a hurry. The next thing you need to do is call us for emergency water mitigation. In most cases, we can be there in 90 minutes or less.

What is water mitigation?

When we come to your property, we will work to get rid of the standing water and then use our specialized equipment to determine examine your property and help salvage your belongings. We use drying equipment and state-of-the-art air movers and dehumidifiers to get rid of the water and help prevent further problems.

What about mold?

It’s important to get your property dry as quickly as possible. Excess humidity and moisture provide an ideal environment for mold and mildew to grow. During the drying process we will monitor your property to make sure the drying process is working well and whether mold remediation is necessary. Our crews include IICRC certified mitigation experts who can successfully eliminate and help prevent it from growing back. If you find mold, it’s important to notify your insurance company and inform them that you are having us deal with your mold problem.

What is secondary water damage?

Excess moisture and water inside your home can lead to serious structural damage, damage your foundation. This is caused by the length of time from the issue being noticed and fixed. Excess humidity can cause secondary damage including potentially toxic mold and mildew to grow. Secondary damage happens because of heat and the elevated humidity levels inside your home. The materials inside your home, sheet rock and your possessions absorb moisture. This combined with heat provides an ideal environment for a dangerous combination.

Mold FAQ’s

There more than 100,000 types of mold and most of them are not harmful to humans. Some individuals are more subject to encourage growth than others. It poses more risk to people with weakened immune systems, children and the elderly. Those which are most dangerous to humans emit toxic gaseous substances known as Mycotoxins. In concentrated amounts they pose a serious health risk and should be professionally remediated.

Some of the most toxic types:

  • Stachybotrys
  • Aspergillus
  • Penicillium

  • Alternaria
  • Fusarium
  • Chaetornium

Mold should not be taken lightly

One the most frightening things homeowners can hear is the word mold. In nature, they are part of a healthy ecology but can be very dangerous when they settle in higher amounts in your building. Adverse reactions include elevated risk of allergic reaction, bronchial infection and respiratory troubles. People with asthma are particularly sensitive to indoor air quality problems.

Don’t believe the old wives tale that bleach is reliable way to get rid of the growth. The best way to deal with mold is to call us for professional remediation. Our certified experts can act quickly to remove and prevent future growth on your property. Don’t delay if you have had flooding call  Total us for a free estimate.

Fire FAQ’s

What is board up service?

There’s little in life that is more dramatic and stressful than a house fire. We can help you recover from this disaster and help you protect your home from further damage. The problem isn’t over when the flames are out. Protect your home and possessions from theft and looting by taking advantage of our 24 hour emergency board up service. It will keep your home and possessions safe while the reconstruction planning process is underway.

What does fire damage recovery entail?

MTR provides comprehensive fire damage recovery services. We use sophisticated cleaning methods including dry chemical sponges, ozone machines and special shellac to help remove the soot and odor from your property. We have more than two decades of experience doing with fire damage and will work hard to make your restoration go as smoothly as possible.

Comprehensive fire damage recovery

We want you to get back to normal living as soon as possible. Our experts perform a comprehensive examination of your property to check for structural damage and health hazards. It’s important not to enter the building until after our team examines it because of the risk for potential injury. We do a thorough inspection and then provide you with a detailed plan for fast recovery. Our company works closely with your insurance provider to ensure you get the settlement you need and repair work done as quickly as possible.

When disaster strikes, call us right away to get on the road to recovery!

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